The Federal Trade Commission (FTC) has filed a lawsuit against Uber for alleged deceptive practices related to its Uber One subscription service. The commission claims Uber makes it unnecessarily difficult for users to cancel their subscriptions, despite promises allowing customers to cancel anytime. The lawsuit cites misleading advertisements regarding savings and premature charges as additional grievances. Uber's complicated cancellation process reportedly requires navigating up to 23 screens and completing 32 actions. The FTC's action references the FTC Act and the Restore Online Shoppers' Confidence Act, aiming to protect consumers from online deceptive practices.
The FTC's legal filing against Uber highlights the challenges consumers face in canceling their Uber One subscription, including excessive steps to complete the process.
The lawsuit alleges Uber misled users regarding savings from Uber One and charged users earlier than agreed upon, adding to cancellation difficulties.
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