"The Formula Every bug is different. But the math is always real.Think our numbers are wrong? Edit them yourself. Base Impact Users Affected × Frequency × Time Per Incident How many Apple users hit this bug, how often, and how long they suffer each time. Power User Tax Σ (Workaround Time × Participation Rate) The extra time spent by people who try to fix what Apple won't."
"The extra time spent by people who try to fix what Apple won't. Shame Multiplier Years Unfixed × Pressure Factor How long Apple has known about this and how urgent the task usually is. The Verdict Human Hours Wasted ÷ Engineering Hours to Fix How many times over Apple could have fixed it with the productivity they've destroyed."
A clear formula quantifies total human time wasted by multiplying users affected, incident frequency, and time lost per incident. Additional time is added for power users who apply workarounds, weighted by participation rates. A shame multiplier scales impact by years unfixed and typical urgency. The final calculation divides aggregate human hours wasted by engineering hours to fix, yielding how many times over the company could have solved the problem with the productivity lost. Editable inputs allow adjusting users, frequency, and time estimates to produce alternative outcomes.
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