"Professional talent must be allied to technological capability."
"The human is in the loop in everything that we're doing with AI," she said. "This approach is how we can drive business value through making people's processes easier and faster and ultimately create products that serve our consumers better."
"That's how we work with the business to deeply understand what people are doing, what their processes are, and how we can apply technology to that effort," she said. "Our approach starts with that understanding."
Colgate-Palmolive embeds AI-enabled solutions across the enterprise with a human-centered approach that begins by understanding people and their processes. The organization aligns professional talent with technological capability to make work faster and easier and to create better consumer products. Foundations such as data, measurement, governance, and ethical controls enable safe experimentation and scaled deployments. The approach emphasizes focusing on clear business challenges, deeply understanding operational workflows, testing and measuring outcomes, and maintaining humans in the loop for oversight, validation, and continuous improvement.
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