"Businesses are being held back by their legacy systems. Research from IDC reports that unmanaged technical debt can consume between 20% and 40% of IT development time, diverting resources away from innovation and modernization. IDC suggests many enterprises are eager to deploy AI-enabled services, but their ambitions are constrained by technical debt, including outdated systems, fragile integrations, and limited data interoperability."
"That's certainly the case with Jeff Love, CTO at the Professional Rodeo Cowboys Association (PRCA), a governing body for the sport that sanctions rodeo events in the United States, Canada, and Mexico. Love was eager to explore how AI could help his organization, which has close to 100 years of history, overcome its intractable legacy IT challenge. Here, he suggests five lessons for other business leaders who want to take a similar approach."
Unmanaged technical debt and legacy systems can consume between 20% and 40% of IT development time, diverting resources from innovation and modernization. Technical debt manifests as outdated systems, fragile integrations, and limited data interoperability that constrain AI-enabled service deployment. Some organizations counter these constraints by using AI to modernize systems and create development opportunities. The Professional Rodeo Cowboys Association faced AS/400 backend code nearly 40 years old, which forced development teams to prioritize maintenance over new capabilities. Recommended actions include testing AI models, deploying specialist AI agents, investing in testing tools, refining project scope, and committing to long-term change to enable digitalization.
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