"Burger King is launching an AI chatbot that will live in the headsets used by employees. The voice-enabled chatbot, called 'Patty,' is part of an overarching BK Assistant platform that will not only assist employees with meal preparation but also evaluate their interactions with customers for 'friendliness.'"
"Thibault Roux, Burger King's chief digital officer, tells The Verge that the company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as 'welcome to Burger King,' 'please,' and 'thank you.' Managers can then ask the AI assistant how their location is performing on friendliness."
"The OpenAI-powered Patty serves as the 'voice' of the BK Assistant platform, which combines data across drive-thru conversations, kitchen equipment, inventory, and other areas of the Burger King business. Employees can ask Patty questions, such as how many strips of bacon to put on a Maple Bourbon BBQ Whopper, or for instructions on how"
Burger King is implementing an AI-powered chatbot named 'Patty' that operates within employee headsets as part of the broader BK Assistant platform. The system assists employees with meal preparation tasks and evaluates customer interactions by recognizing specific words and phrases associated with friendliness, such as 'welcome to Burger King,' 'please,' and 'thank you.' Managers can access performance metrics on their location's friendliness levels. The OpenAI-powered platform integrates data from drive-thru conversations, kitchen equipment, and inventory systems. Employees can query Patty for specific instructions, such as ingredient quantities for menu items. The company frames this technology as a coaching tool designed to improve service quality.
#ai-chatbot #employee-assistance #customer-service-monitoring #fast-food-automation #voice-recognition-technology
Read at The Verge
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