"Beyond the chart: This chatbot preference is already shaping commerce habits. In fact, 61% of Gen Z shoppers have used AI tools to help with a purchase in the last year, according to a September 2025 survey from PayPal. Meanwhile, AI adoption among Gen Z keeps climbing. Goldman Sachs found last year that 97% of its Gen Z interns now use AI in their personal lives, up from 86% in 2023."
"Methodology: Data is from the December 2025 Pew Research Center report titled "Teens, Social Media and AI Chatbots 2025." 1,458 US teens ages 13-17 were surveyed online during September 25-October 9, 2025. Respondents were recruited via their parents through Ipsos KnowledgePanel, a probability-based web panel recruited primarily by address-based sampling. The survey was weighted to be representative of US teens ages 13 to 17 who live with their parents by age, gender, race and ethnicity, household income, and other categories."
Nearly six in ten U.S. teens (59%) report using ChatGPT, more than twice the use rate of Gemini (23%). Chatbot preference is influencing commerce, with 61% of Gen Z shoppers using AI tools to assist purchases in the past year. AI adoption among Gen Z is accelerating: 97% of Goldman Sachs' Gen Z interns used AI in their personal lives last year, up from 86% in 2023. The Pew Research Center survey sampled 1,458 U.S. teens ages 13–17 online from September 25 to October 9, 2025, using probability-based recruitment and weighting. The full-sample margin of sampling error is ±3.3 percentage points.
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