"At Citi, some of the people leading the Wall Street bank's AI push aren't part of a specialized tech team. They're colleagues a few desks over. Those employees are part of the bank's AI Champions and Accelerators program, which got off the ground in early 2024 and now counts around 4,000 people among its ranks of voluntary AI helpers. At its most basic level, the program aims to have the designated "accelerators" help colleagues within their business units leverage and understand AI tools."
"To date, Citi's AI tools are available in 84 countries for 182,000 employees. Adoption of the firm's proprietary tools is above 70%, Citi CEO Jane Fraser told analysts during the bank's earnings call last week. And it's clear that she has high expectations for all employees, including accelerators. In a January memo, she told staff she expected "a more disciplined, more confident" workforce in 2026, and that AI will likely "reshape how work gets done.""
Citi launched an AI Champions and Accelerators program in early 2024 that uses volunteers embedded within business units to spread AI skills. Around 4,000 employees have volunteered as accelerators, supported by approximately 25–30 champions who lead within lines of business. Accelerators teach peers practical AI use cases with some devoting three to five hours per week to the role. Proprietary AI tools are available in 84 countries to 182,000 employees, with adoption above 70%. The model emphasizes peer-to-peer interactions rather than a small central team. Leadership expects AI to reshape work and drive a more disciplined, confident workforce by 2026.
Read at Business Insider
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