Pace University employed an AI model to announce graduate names at a recent commencement ceremony, sparking a backlash among students who found the experience impersonal and irritating. The institution sought to ensure accurate name pronunciation by directing graduates to register and phonetically spell their names in advance. While the AI technology, developed by Tassel, aimed to enhance the experience, many attendees felt it reduced a significant life moment to a mundane, robotic encounter, drawing comparisons to self-checkout machines in stores and stirring debate about the role of AI in important human moments.
A video showing Pace University's AI reading graduate names during commencement went viral, with many comparing it to a self-checkout experience, detracting from the graduation pride.
Despite assurances of correct pronunciation, many graduates felt the use of AI during a significant ceremony diminished the personal touch and significance of the moment.
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