"To effectively integrate AI in the workplace, companies need to take a human-centric approach to its buildout, which means investing not just in tech, but also in upskilling employees. "If you have a tool and people don't know how to use it, it's going to be sub-optimal. To expose organizations to what AI can do, AI literacy is fundamental," said Rowena Yeo, the CTO and VP of technology services at Johnson and Johnson, at a Nov. 13 Fortune dialogue on generative AI at work."
""There is definitely an appetite for people to learn, but what we are not seeing a lot is companies investing in going from AI fluency to adoption," said Gastón Carrión, the managing director and APAC lead of talent and organization for Accenture, which sponsored the dialogue. "For every dollar that we spend on technology, we should spend three more on people, to help them to transition into the future," Carrión added."
Companies must adopt a human-centric approach to integrate AI, investing in upskilling and AI literacy alongside technology. Organizations should prioritize moving employees from AI fluency to adoption through targeted training programs. For every dollar spent on technology, firms should consider spending three dollars on people to ease workforce transitions. Large employers have launched mandatory AI fundamentals and persona-based masterclasses to build capability. Businesses have applied AI to domain-specific work, such as drug target identification and molecule design, and to back-end productivity like drafting performance reviews. Piloting tools internally creates safe sandboxes and gauges employee sentiment.
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