A recent Capgemini Research Institute poll reveals that major businesses are achieving significant cost savings through AI, particularly in customer operations. The survey of 1,607 executives showed reductions of up to 40% in costs associated with basic operational tasks. However, the use of AI predominantly focuses on straightforward automation rather than transformative solutions. While companies like Yum Brands exemplify positive outcomes from AI, the overall efficiency gains reflect early-stage efforts rather than a comprehensive shift in business processes. Additionally, costs for leveraging AI are decreasing, enhancing its viability for companies.
According to a survey of 1,607 executives, AI implementation in businesses is yielding significant savings, primarily through the automation of simple, repetitive tasks.
Capgemini highlights that while AI improves efficiency—such as a 40% reduction in customer operations costs—it mostly addresses early stage efficiencies rather than transformative impacts.
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