""Everything is done in concert with multiple stakeholders, and so workflows involve approvals from different groups, and sometimes I didn't even know who could approve a particular course of action," she said. "So automating those processes, being able to connect the dots across organizations, will help give people their time back," she added. "It would be a net benefit to all of society.""
""In my own experience, we always had so much more work to do than we could possibly get to," she said. "Just think about the things we can do now that we couldn't do in the past because we have better technology. It's not that we are going to need fewer people. It's that we are doing better, more creative, higher-value work,""
Casey Coleman served as chief information officer for the General Services Administration from 2007 to 2014 and later worked at AT&T, Unisys, Salesforce, and ServiceNow overseeing public sector business. Federal workflows often require approvals from multiple stakeholders across agencies, which can obscure who can approve specific actions. AI can automate these processes and connect information across organizations to reduce bureaucratic friction and return time to employees. AI deployment in the federal government is expected to increase productivity and work quality rather than shrink staffing. OpenAI and Google are offering federal agencies access to AI models at essentially no cost.
Read at Business Insider
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