At this year's CLOC Global Institute, attendees expressed concerns about GenAI's potential to undermine the roles of legal ops professionals. Increasingly, GenAI is perceived as capable of performing tasks that traditionally require human input, leading to fears that employers may view these professionals as less essential. While empathy is often cited as a uniquely human trait, recent developments indicate that GenAI can simulate empathetic responses. Presenters Mike Haven and Prashant Dubey discussed necessary competencies for legal ops, highlighting the evolving landscape of the profession amid technological advancements.
GenAI tools increasingly appear to replicate empathy, as data shows users preferring AI responses for personal issues, presenting a challenge for human legal ops professionals.
Nancy Rademaker emphasized that despite technological advances, human empathy remains irreplaceable; however, GenAI's emerging capabilities complicate this traditional view.
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