Despite advancements in technology, many healthcare tasks in 2025 still require frustrating phone calls. Most Americans dread contacting their doctors for appointments, leading to inefficiencies. The healthcare system, burdened by outdated methods, incurs significant costsâbetween $600 billion and $1 trillion annually. The author proposes harnessing artificial intelligence (AI) to streamline administrative processes, focusing on three stages of AI development: Assistive AI, which aids workers with supervision; Autonomous AI; and Augmentative AI, aiming to enhance patient experiences and reduce barriers to care.
I have to pick up the phone sometimes, tooâand I dread it.
Relying on technology that was revolutionary in 1876 is no way to manage America's healthcare administration.
AI offers a remarkable opportunity to increase efficiency, reduce waste, and deliver first-class experiences for everyone.
The effort to leverage AI to improve healthcare administration will unfold in three stages: Assistive, Autonomous, and Augmentative AI.
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