Organizations are deploying generative AI assistants across construction sites, university campuses, legal and retail operations to boost productivity. Microsoft 365 Copilot is offered as an add-on to business and enterprise Microsoft 365 plans at about $30 per user per month and integrates deeply with Microsoft applications while providing advanced enterprise capabilities such as AI agents for workflow automation. Successful deployments start by selecting practical, high-impact workflows where Copilot's Microsoft-stack integration delivers quick wins. Key implementation steps include choosing target use cases, managing data and access controls, securing user adoption, and avoiding common traps to maximize return on investment.
In environments ranging from construction sites to university campuses to legal and retail operations, IT leaders are putting generative AI assistants to work - and discovering how to make them drive productivity. In this article, we focus on Microsoft 365 Copilot, examining real-world experiences that reveal both the promise and the pitfalls of the AI tool. The learnings from these cases yield a practical roadmap for enterprise deployment.
While Microsoft provides a free, but limited, version of its Copilot chatbot in Windows and elsewhere, Microsoft 365 Copilot is available exclusively as an add-on for Microsoft 365 business and enterprise plans. On top of the regular M365 subscription fee, organizations pay an extra $30 per user per month for M365 Copilot. In return, they get a tool that's deeply integrated with the applications in the Microsoft 365 office suite and that offers advanced enterprise features such as AI agents for workflow automation.
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