"Over the past year, consulting firms have begun deploying armies of AI agents as they work to transform their own operations and advise clients to do the same - automating research, building task-specific tools, and building proprietary AI models. McKinsey & Company CEO Bob Sternfels said last month that his firm has launched tens of thousands of internal AI agents in recent years, and eventually plans to have one for all of the company's 40,000 employees."
""I think we are now in the age of confusion," Mina Alaghband, a former McKinsey partner, now the chief customer officer at Writer, a full-stack enterprise AI platform built for agentic AI, told Business Insider. Alaghband said that a year ago, most companies were focused on adoption, tracking metrics such as how often a tool was used."
McKinsey, PwC, EY, and BCG have rapidly adopted AI and launched thousands of internal AI agents to automate research, create task-specific tools, and build proprietary models. McKinsey reported tens of thousands of internal agents with a long-term plan to provide agents for each employee. Firms are moving beyond simple adoption metrics toward measuring real value, including time saved, how that time is redeployed to higher-value work, revenue impacts, and user engagement per agent. PwC targets specific impact zones such as customer experience and deploys specialized agents focused on measurable outcomes. Industry leaders report uncertainty about clear impact amid fast rollouts.
Read at Business Insider
Unable to calculate read time
Collection
[
|
...
]