At Dell Technologies World 2025, the company reiterated its commitment to AI PCs amidst a market where customers show reluctance to adopt AI hardware for laptops and desktops. Dell's VP Kevin Terwilliger highlighted that many customers are opting for non-AI PCs, especially during the transition to Windows 11, which contrasts sharply with past upgrade cycles. Terwilliger noted that the uptake of Windows 11-compatible devices lags behind expectations, indicating a cautious market where budget constraints and the desire for modern technology are influencing purchasing decisions.
"We still see a huge part of the market still buying non AI-PCs, and it's almost mind boggling that when they're refreshing to Windows 11..."
"If you were to look at the transition from Windows 7 to Windows 10, we're about 30 points behind the same timing of where we were in the transition to Windows 10."
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