"OpenAI has entered a multi-year agreement with ServiceNow to integrate GPT-5.2 and multimodal AI capabilities into enterprise workflows. The collaboration aims to set the pace for how organizations deploy AI agents across IT, finance, HR and other business functions. ServiceNow announced that OpenAI will become a "preferred intelligence" provider, in the official verbiage. The partnership brings OpenAI's latest models like GPT-5.2 directly into the ServiceNow AI Platform, enabling AI to understand context, make decisions and take action within secure enterprise infrastructure."
""ServiceNow is helping enterprises bring agentic AI into workflows that are secure, scalable, and designed to deliver measurable outcomes," says Brad Lightcap, chief operating officer at OpenAI. With OpenAI models embedded in ServiceNow, enterprises across industries will benefit from intelligence that handles work end to end in complex environments. The ServiceNow AI Platform already integrates multiple AI providers including Microsoft Azure OpenAI, Google Gemini and Anthropic."
OpenAI entered a multi-year agreement with ServiceNow to embed GPT-5.2 and multimodal AI into enterprise workflows. OpenAI models will be integrated into the ServiceNow AI Platform to enable AI that understands context, makes decisions, and takes action within secure enterprise infrastructure. ServiceNow designated OpenAI as a "preferred intelligence" provider while continuing multi-vendor support that includes Microsoft Azure OpenAI, Google Gemini, and Anthropic, preserving customer choice. Targeted use cases include natural-language queries over company data, automated incident summarization, developer tools that convert intent into workflows, intelligent search, and workflow-triggering actions via plain-language or voice inputs.
Read at Techzine Global
Unable to calculate read time
Collection
[
|
...
]