OpenAI brings AI coworkers to enterprises through Frontier Alliances

"The partnerships are designed to help companies actually deploy AI agents in their organizations, from strategy to rollout. The Frontier platform was launched earlier this month to help organizations build and manage AI coworkers. An example: an agent that handles a customer query from start to finish by extracting context from the CRM, checking policy, and only escalating when necessary. So the technical basis is there, but companies need more."

"For real impact, in addition to technology, alignment within management, workflow redesign, integration between systems, and change management are also necessary. That's where the four partners come in. They will be working closely with OpenAI's Forward Deployed Engineering team in the coming years. Each of the four consulting firms is investing in dedicated practice groups and building teams that will be certified on OpenAI technology."

"McKinsey and BCG focus on helping leadership make fundamental choices: where to start, how to adapt the operational model, and how to stimulate adoption. McKinsey does this through QuantumBlack, its AI branch that combines technical expertise with industry knowledge. BCG uses BCG X, its tech build unit, to embed AI into critical workflows. Accenture and Capgemini take a broader approach. They go from strategy to actually connecting Frontier to the systems and data that companies work with."

OpenAI launched Frontier Alliances with Boston Consulting Group, McKinsey, Accenture, and Capgemini to help companies deploy AI agents across organizations. The Frontier platform enables building and managing AI coworkers, including agents that handle customer queries by extracting CRM context, checking policy, and escalating only when necessary. Deployment success requires management alignment, workflow redesign, integration between systems, and change management. The four consulting firms will work closely with OpenAI's Forward Deployed Engineering team and are creating dedicated practice groups with certified OpenAI teams. McKinsey and BCG emphasize strategic choices and operational-model adaptation; Accenture and Capgemini emphasize connecting Frontier to systems and end-to-end delivery.

Read at Techzine Global