"Workers might also worry that AI - or its proponents - have a thirst for something else: their jobs. Murray, while an enthusiast for the technology, is also a realist about its application. Yes, it can certainly appear magical when it comes to accessibility and user interaction (Murray uses the example of the technology being used to build systems that work the way users do, instead of forcing users into a box defined by technology), but he is also a realist about the service and what it can do, cannot do and should never do."
"Murray cites the example of a company working on a major engineering project in the UK (Safe has many such customers, including airports and power networks) that asked a vendor: "How accurate is your AI?" The answer, "oh, you can get to 80 or 90 percent," was nowhere near the requirement, which is more like 99.999 percent, certainly when it comes to engineering."
""I think as an assistant," says Murray, "AI is indispensable. But it is not an authority.""
AI functions well as an indispensable assistant but not as an authority. Safe Software specializes in data collation and provides pipelines that feed real-time and static data into any visualization tool. The data-hungry nature of AI makes the technology suited to mining data flows and to potential agentic action, but accuracy limits constrain high-stakes applications. Engineering projects often demand near-perfect reliability (for example, 99.999 percent), while typical AI accuracy may be around 80–90 percent. Agentic systems therefore will retain a human-in-the-loop to verify actions and decisions, preserving human oversight and reducing operational risk. Workers may fear job displacement despite continued reliance on human judgment.
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