"Salesforce announced Monday the latest version of its AI agent platform as the company looks to lure enterprises to its AI software in an increasingly crowded market. The customer relations manager giant unveiled the new platform, branded Agentforce 360, ahead of its annual Dreamforce customer conference that kicks off October 14. This newer version of Agentforce includes new ways to instruct AI agents through text, a new platform to build and deploy agents, and new infrastructure for messaging app Slack, among others."
"A notable aspect of Agentforce 360 is its new AI agent prompting tool, called Agent Script, which will be released in beta in November. Agent Script gives users the ability to program their AI agents to be more flexible and better respond to "if/then" situations. This allows AI agents to be programmed to be more predictable in less rigid situations like customer questions."
Salesforce released Agentforce 360, an updated AI agent platform with new instruction methods, deployment infrastructure and Slack integrations. Agent Script, a prompting tool available in beta in November, enables programming of agents to handle if/then scenarios and produce more predictable responses in less rigid customer interactions. Users can access "reasoning" models powered by Anthropic, OpenAI and Google Gemini that aim to think before responding. Agentforce Builder, also in beta in November, centralizes agent building, testing and deployment and includes Agentforce Vibes for enterprise app vibe coding. Slack will surface core Agentforce apps and pilot a personalized Slackbot, with expanded integrations planned through 2026.
Read at TechCrunch
Unable to calculate read time
Collection
[
|
...
]