Salesforce launched Agentforce for Public Sector, a government-focused version of its agentic AI development platform with FedRAMP High authorization. The platform includes prebuilt AI bots for code enforcement, complaint identification, recruitment, job recommendations, benefit applications, and complaint filing. Three of the bots (code enforcement, complaint identification, recruitment) are available at launch, while the job recommendation, benefit application, and complaint filing bots will arrive in October. Agentforce bots deploy into Salesforce environments with access to public sector instance data and Salesforce Data Cloud. Salesforce is developing additional agents aimed at automating candidate sourcing and licensing, permitting, and inspection workflows.
Agentforce for Public Sector includes a number of prebuilt AI bots that Salesforce claims can be plugged right into existing environments and put to work. The agents include: A code enforcement bot that "can support compliance officers and inspectors by recommending specific code violations, helping with regulatory fee calculations, and creating documentation." A complaint identification agent that combs through public comments to identify trends, ties issues to prior problems, and recommends solutions
Salesforce on Tuesday announced Agentforce for Public Sector, a new government-geared version of Agentforce, its agentic AI development platform. What's better, Agentforce has FedRAMP High authorization, so agencies looking to deploy some AI agents, be they for internal use or public-facing, can begin to do so now. Of the six prebuilt bots mentioned in the press release, the first three will be available at launch, with the latter three coming in October.
Salesforce told The Register that it's working on other prebuilt AI agents for future releases, with a focus on automating candidate sourcing and the licensing, permitting, and inspection processes. According to a company representative we spoke to, Agentforce bots are deployed into Salesforce environments with access to all the data available to humans in a public sector solutions instance, and are also able to pull data from Salesforce Data Cloud.
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