"Salesforce today launched Agentforce 360, a platform that brings AI agents and people together in a single, trusted system. With this announcement, the company is positioning itself as a pioneer of the "Agentic Enterprise," where AI not only supports but actually takes work off people's hands. "We're entering the age of the Agentic Enterprise - where AI elevates human potential like never before," said Marc Benioff, CEO of Salesforce. Benioff says Agentforce 360 connects people, agents, and data on one trusted platform."
"The latest version of Agentforce introduces Agentforce Builder, a conversation (chat)-based development studio for designing agents using natural language. Agentforce Voice transforms IVR (interactive voice response) systems into natural, real-time conversations. Hybrid Reasoning combines workflows with reasoning from AI models, enabling workflows to be executed with precision, even when minor adjustments are required. For example, if the input deviates slightly from what the workflow is used to, the AI model can ensure that the workflow is still successfully controlled and executed."
Agentforce 360 unites AI agents and human workers on a single trusted Salesforce platform to automate tasks and orchestrate data. The release introduces Agentforce Builder, a chat-based development studio that uses natural language to design agents, and Agentforce Voice, which converts IVR into natural real-time conversations. Hybrid Reasoning blends workflows with AI model reasoning so workflows execute accurately even with input deviations. Agentforce Vibes extends low-code development to AI applications and observability dashboards monitor agents' reasoning, accuracy, and compliance. Twelve thousand customers report measurable gains, including high autonomous resolution rates and major reductions in resolution time. The platform builds on 26 years of Salesforce CRM experience to enable an Agentic Enterprise.
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