"Salesforce has announced Slack will act as an "agentic OS" for customer data going forward and become a core pillar of its new Agentforce 360 platform. Hot off the back of connecting Slack conversational data to AI apps via a new MCP server, Salesforce has rebranded Slack as an "agentic OS", with the intention of bringing users closer to their business data and AI agents. CRM data from Salesforce will now be directly accessible within Slack, starting with Salesforce Sales, HR, IT, and platform Tableau."
"In addition to making data more accessible, this will also allow users to interact directly with different functions within Slack. For example, workers can resolve IT issues via the platform by speaking to AI agents rather than by logging a ticket, or logging expenses with a dedicated HR agent. In the event that a problem can't be resolved by an agent, an incident channel is created and relevant staff are assigned to look at the problem. Each channel will also receive a new Channel Expert, a 24/7 agent that can answer questions specific to its organization."
"A new Enterprise Search feature will also allow users to search for files across all their Salesforce data. Salesforce is also working on connectors to tie the search feature to common enterprise services such as Dropbox, Gmail, Notion, and Outlook, with a January 2026 release planned. The firm added that a custom API, to connect Enterprise Search for internal enterprise systems, is also under development. "We're reimagining all of Salesforce in Slack: imagine that you maybe don't log into Salesforce, you don't see Salesforce but it's there, it's coming to you in Slack, because that's where you're getting your work done," Parker Harris, co-founder of Salesforce and CTO at Slack, told assembled media."
Slack is being repositioned as an agentic operating system within Salesforce's Agentforce 360 platform to bring CRM and conversational data closer to users and AI agents. CRM data from Sales, HR, IT, and Tableau will be directly accessible inside Slack. Users will interact with AI agents to resolve IT issues, log expenses, and perform other functions without switching systems. Unresolved issues will spawn incident channels and assign staff. Each channel will have a 24/7 Channel Expert agent. Enterprise Search will index Salesforce files and planned connectors will link Dropbox, Gmail, Notion, and Outlook by January 2026, plus a custom API for internal systems.
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