The article emphasizes the importance of Subject Matter Experts (SMEs) in conjunction with AI when developing learning solutions. While AI can generate content, it lacks the nuanced insights and proprietary knowledge that SMEs possess. Five guidelines outline when to rely on SMEs, particularly in high-stakes situations where the consequences of errors are significant. Real-world examples illustrate the risks of substituting SMEs with AI, underscoring the necessity of human expertise in maintaining effective and relevant learning experiences, especially within proprietary contexts.
Can you find that secret sauce through AI? The answer is "not likely" because organizations need to guard this information closely for competitive purposes.
A recent Los Angeles Times article highlighted the controversy around replacing SMEs with AI.
Human expertise is essential when the stakes are high, particularly in fields requiring deep understanding and nuanced judgment.
SMEs provide insights that AI cannot replicate, especially regarding proprietary knowledge and specific organizational practices.
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