The banking sector is evolving with an emphasis on AI as an organizational transformation rather than merely a tech upgrade. Banks are focusing on hiring data experts and upskilling current employees to ensure effective deployment of AI tools. TD Bank is a notable example, establishing a new AI office, Layer 6, in New York to advance its machine learning initiatives and align them with business strategies. Founded in 2011 and acquired by TD in 2018, Layer 6 is set to enhance customized client services through sophisticated AI applications.
The shift toward AI in banking is more than a technology upgrade: it's now an organizational transformation, requiring the right teams behind the technology for true success.
TD Bank's new AI office, Layer 6, is set to deepen its machine learning capabilities and embed AI across operations, aligning technology with business strategy.
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