"Many cloud providers are acting as if agentic AI is the next unavoidable layer of enterprise computing, and therefore the best use of executive attention, engineering investment, and marketing energy. I think that is a mistake."
"You can't keep telling the market that fleets of intelligent agents are the future while the underlying infrastructure continues to wobble in ways that damage trust."
"Customers don't buy cloud narratives. They buy cloud execution. They buy uptime, performance, support, predictability, governance, and a platform that does not require heroic effort just to hold it all together."
Cloud providers are focusing on agentic AI while neglecting core infrastructure issues like platform fragmentation and resilience. This misalignment risks customer trust as they prioritize uptime, performance, and support over innovative technologies. Customers seek reliable execution rather than unproven narratives. The emphasis on agentic AI may distract from addressing fundamental operational complexities and service integration challenges, which are critical for maintaining customer satisfaction and loyalty in the cloud market.
Read at InfoWorld
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