According to Salesforce research, a significant 83% of decision-makers anticipate increasing their investments in AI within the next year, reflecting a robust trend towards automation in services organizations. Currently, generative AI usage is rising, with 24% of service employees employing it, resulting in notable cost and time savings for over 90% of these organizations. The article highlights AI's potential to transform professional services, suggesting that by 2027, AI could supplant spreadsheets as the central tool for utilization reporting and revenue forecasting, providing clear advantages in operational efficiency and decision-making.
Today, AI is not just a complementary tool, it is on a path to becoming the core decision engine for services organizations.
Eighty-three percent of decision-makers expect this investment to rise over the next year, while only 6% say they have no plans for the technology.
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