"AI could interview you for your next job, and it might conduct the interview better than a human. That's the latest news from the University of Chicago's Booth School of Business, which conducted of 67,000 job interviews to understand the role of AI in the hiring process. AI-led interviews increased job offers by 12%, job starts by 18%, and 30-day retention by 17%, the study found."
"The study took place in the Philippines and employed an AI agent to conduct interviews for customer service representative jobs. Once a job applicant received a request for an interview, they were either assigned a human interviewer, an AI interviewer, or a choice of either. When given the choice, 78% of applicants preferred to be interviewed by AI. The research authors suggested that AI-led interviews are more likely to be comprehensive, spanning the required topics and covering more areas on average compared with human-led interviews."
AI-led interviews increased job offers by 12%, job starts by 18%, and 30-day retention by 17% in a 67,000-interview experiment. The study took place in the Philippines for customer service representative roles and used an AI voice agent versus human interviewers or applicant choice. When given a choice, 78% of applicants chose AI. AI interviews covered required topics more comprehensively and elicited more hiring-relevant information. Applicants interviewed by AI received slightly more offers (9.73% versus 8.7%). The authors noted that AI interviewer ROI varies by market despite improved matching and operational outcomes.
Read at ZDNET
Unable to calculate read time
Collection
[
|
...
]