In a vulnerable moment during a routine health screening, Alexis Agnew was overwhelmed with fear after learning about a potential cancer risk. A front desk employee offered unexpected compassion by listening, hugging, and praying with Agnew, which provided immense comfort. Despite the distressing news, the kind woman's empathy reassured Agnew, who believed she would be okay. Later, Agnew learned that her biopsy results were clear, but the emotional support she received made a lasting impression that she still cherishes and wishes to express gratitude for.
"I was oscillating between bawling and being numb and zombified and bawling and numb and zombified," Agnew remembered.
"After I had finished talking, she asked me if I wanted a hug and I lost it. I just started crying [harder]."
"She told me that she knew I'd be OK and I believe her. I believed her then [and] I believe her now."
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