"If you're buying a pair of carbon wheels, the reassurance of a lifetime warranty can often help you justify the cost. But what happens when the company that manufactured those wheels goes out of business and the warranty is no longer valid? That's the situation owners of Revel wheels found themselves in after the recent surprise closure of CSS Composites."
"To do so, Revel looked to another wheel powerhouse - Industry 9. It's a big ask for another wheel brand to take on the warranty claims of another company's wheels, but Revel will be footing most of the bill for rim replacements or complete wheel rebuilds. There will also be a cost to the consumer with either a $175 charge for a rim-only replacement."
Owners of Revel wheels lost the original manufacturer, CSS Composites, when the factory unexpectedly closed, creating concerns about lifetime warranties. Revel partnered with Industry Nine to process warranty claims and provide rim replacements or full wheel rebuilds, covering most replacement costs. Consumers have two options: a rim-only replacement for $175, leaving reassembly to the owner or a local shop, or a full rebuild at Industry Nine for $250 including spokes, nipples, and labor. Warranty claims require an email with a photo of damage and proof of purchase; Revel will confirm eligibility and supply shipping labels and instructions.
Read at Bikerumor
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