"I was in San Francisco earlier this week, debating the AI dividend with a dozen CEOs of major hospital systems at a dinner sponsored by Philips. If you're Suresh Gunasekaran of UCSF Health, which consistently ranks among the world's best in health outcomes and medical research, AI is becoming baked into a more seamless patient experience. "Being a medical student, a pharmacy student, a nurse is no longer the same in the age of AI," Gunasekaran said."
"For Providence CEO Erik Wexler, who faces staff shortages, rising costs and reduced Medicaid payments in 51 hospitals and 1,000 clinics spread across seven states with different regulatory environments, AI is perhaps less ubiquitous but equally powerful. The reaction to ambient technology that acts on insights gleaned from doctor-patient conversations? "This is life-changing technology," Wexler told me. "When a physician says that, you feel like you've discovered plutonium.""
Executives and health leaders report that AI is being integrated into clinical workflows and patient experiences, transforming training and roles for medical, pharmacy and nursing students. Health system leaders report ambient AI that captures doctor-patient conversations can generate powerful insights and operational relief amid staffing shortages, rising costs and variable state regulations. Many Americans worry about AI's impact on jobs but also expect technology to lower average annual healthcare spending of about $17,000, as health care approaches 19% of GDP. Business leaders emphasize persistent national problems of affordability and access, recalling past economic strains of inflation, unemployment and regulatory expansion.
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