"If you submitted a review appeal within Google Business Profiles it will likely take longer than normal to hear back. Google's review appeals are delayed and Google cannot provide a specific response timeframe for pending cases. Dan Boguslavsky from the Google team posted about this in the Google Business Forums saying, "Due to an unusually high volume of review related appeals, processing times are currently extended.""
"He added that Google is "working diligently to process all cases" but "as of this time, we cannot provide a specific response timeframe for pending cases." Google also posted this message on this help documemnt - it says: Important: Due to an unusually high volume of review related appeals, processing times are currently extended. Please do not submit duplicate appeals as this causes further delays. We'll notify you as soon as your appeal is processed."
"Dan also said that you should not post another appeal, it would just delay things even more. He wrote: Please note: Do not create a duplicate appeal. Once your appeal has been submitted, you do not need to do anything further. Learn more about missing and delayed reviews or how to report inappropriate reviews on your Business Profile. You can also check the status of your review removal appeal. We appreciate your patience and understanding during this period."
Review appeals submitted in Google Business Profiles are taking longer than normal to be processed. Google reports an unusually high volume of review-related appeals, which has extended processing times. Google cannot provide a specific timeframe for pending cases. Submitters are asked not to create duplicate appeals because doing so causes further delays. Google states that the team is working diligently to process all cases and will notify users when appeals are processed. Guidance links include information on missing and delayed reviews, reporting inappropriate reviews, and checking appeal status.
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