More than 2,500 U.S. workers evaluated moral leadership practices across five tiers, linking tiers to business outcomes. Employees in top-tier companies reported 78% customer satisfaction versus 14% in the bottom tier. Top-tier organizations encouraged new ideas for 83% of respondents compared with 4% at the bottom. In the least-polarized workplaces, 3% of employees reporting to top-tier managers wanted to leave, versus 18% reporting to bottom-tier managers. Ninety-four percent of employees said moral leadership is more urgent, yet fewer than 10% of CEOs were judged to be leading effectively. Recommended leader behaviors include stating the truth, authentic apologies, explaining decisions by purpose, developing others' judgment, and enlisting teams.
"Some findings: 78% of employees in top-tier companies felt they had satisfied customers, compared to 14% in the bottom tier; while 83% of those respondents said their company encouraged new ideas, compared with 4% at the bottom. Your boss matters, too, as 3% of those reporting to top-tier managers in the least-polarized workplaces want to leave their positions, compared to 18% reporting to bottom-tier bosses."
"So I asked Seidman for tips on what leaders can actually do to get into that top tier. Some advice: State the truth, even if doing so creates some personal risk. Make amends when you get things wrong-apologize, authentically. Explain decisions in the context of how they relate to the organization's purpose. Help others develop the wisdom to make the right call. Enlist your team on a journey of moral leadership."
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