Valerie Polito, a long-term employee at Market Basket, reported declining staff morale attributed to fear, poor communication, and a lack of visible leadership. She indicated a prevalent culture defined by intimidation and retaliation, where employees feel unsafe expressing their concerns. Polito has noted that many associates share her worries about the negative climate in the corporate office. The turmoil at Market Basket began in May with the suspension of CEO Arthur T. Demoulas and has led to significant corporate changes, including staff firings and upcoming mediation efforts to resolve issues.
Valerie Polito stated that many employees are now met with intimidation and retaliation when expressing concerns or dissent, creating a chilling effect in the workplace.
Polito described the current office culture as one "defined by fear, hostility, and lack of direction", indicating a significant decline in staff morale.
Polito formally addressed the company leadership about declining morale due to "uncertainty, poor communication, and a lack of visible leadership" at Market Basket.
The corporate turmoil started in May with the suspension of CEO Arthur T. Demoulas amid allegations of disrupting business, leading to a climate of fear.
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