"Gartner says that its July 2025 survey of nearly 3,000 employees showed that 46 percent of managers are experimenting with AI to improve their work, compared to just 26 percent of employees. A separate survey conducted at the same time found that just 14 percent of managers said that they didn't face any challenges encouraging their teams to use AI."
"Carmen von Rohr, senior principal in Gartner's HR practice, concludes that chief human resource officers have relied too much on employees to integrate AI tools into their jobs. To improve AI adoption, CHROs are advised to focus on supporting managers to undertake the organizational change necessary to meet the expectations of senior leadership."
"If managers rush to implement business transformation plans, they risk creating 'operational and emotional resistance' among employees. Just as asking IT professionals to train their overseas replacements risks rebellion, urging employees to embrace AI coworking can create pushback, especially if accompanied by layoffs."
Purchasing AI technology alone does not guarantee employees will change their work methods. Gartner's survey of nearly 3,000 employees reveals that 46 percent of managers experiment with AI compared to only 26 percent of employees, indicating a significant adoption gap. Only 14 percent of managers report facing no challenges encouraging AI use. Chief human resource officers must shift focus from relying on employees for self-directed integration to supporting managers in driving organizational change. AI implementation requires more change management than previous technologies, demanding HR leaders prioritize communication and sensitivity to employee concerns. Rushing implementation risks creating operational and emotional resistance, particularly when layoffs accompany AI adoption. HR should help managers understand team-specific training needs and prepare for potential workforce concerns.
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