Upset Uber customers charged for monthly memberships they say they never signed up for | CBC News

Multiple Canadians reported being charged repeatedly for Uber One without authorizing a monthly membership. Nora Kelly of Montreal found five consecutive $11.49 charges dating back to February and said she never signed up. Leah Billard of Ottawa reported a $108.48 charge and also denied signing up. Billard disputed the charge through her bank, which ruled in her favour and refunded the money. Uber stated it does not enroll or charge people for Uber One without consent. Similar complaints appeared on social media, and in the United States the FTC and 21 states filed a lawsuit alleging deceptive billing and cancellation practices.

"Earlier this month, Kelly found five consecutive $11.49 charges on her credit card bills dating back to February for Uber One, a monthly membership program that provides discounts for the company's ride-share and food delivery services. The problem is, Kelly swears she never signed up for a membership. It really was astonishing shocking, in fact that they would be able to do this, she said. It feels like you've been taken for a fool."

"CBC News interviewed five other Uber users from across Canada with similar stories. Each said they were signed up for Uber One without their knowledge, and only caught the problem when they noticed an unusual Uber charge or string of recurring charges on their credit card. I felt taken advantage of by Uber, said Leah Billard of Ottawa. She got hit with a mysterious $108.48 charge in March for Uber One, for which she also insists she never signed up."

"Uber told CBC News that the company does not enroll or charge people for its monthly membership program, Uber One, without their consent. (Uber) Bank documents show Uber argued that Billard's claim was invalid. Nevertheless, the bank ruled in her favour and she got her money back. In my head, it was just, like, totally a fraud charge because I never signed up for anything, said Billard."

"In the United States, complaints about unwanted Uber One memberships and unauthorized charges prompted the Federal Trade Commission (FTC) and 21 states to file a lawsuit against Uber in December 2025, alleging deceptive billing and cancellation practices. Are dark patterns at play? Toronto-based tech ex"

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