Hyundai is launching a mobile service fleet across the United States with vans equipped for basic maintenance and routine repairs. After a dealer pilot, Hyundai plans to expand the program to additional dealers nationwide, targeting 150 active service vans by the end of the year. The vans include necessary equipment, software, and Dealer Management System integrations, and field technicians are factory-trained. Genuine Hyundai parts are used during service visits. Approved services include software updates, tire rotations, service campaigns, brake pad and rotor replacements, washing and detailing, and oil changes for combustion vehicles. Owners can schedule appointments through participating dealer websites for service at home or work.
"Hyundai said its mobile service vans are upfitted with all the necessary equipment, software, and Dealer Management System (DMS) integrations, and that the people heading out for field fixes are factory-trained technicians. The parts used during service visits are genuine Hyundai. As for what the mobile technicians can actually do, the automaker said that the service vans can handle approved maintenance and routine repairs, including software updates, tire rotations, service campaigns, brake pad and rotor replacements, washing and detailing, and oil changes for combustion cars."
"After a successful dealer pilot, Hyundai will expand its new mobile service fleet to additional dealers nationwide, with a goal of 150 active service vans by the end of the year. The service is similar to what Tesla and Rivian have been offering for a good number of years, where mobile technicians can drive to the owner's location to try and fix basic problems on the spot."
"To make a mobile service appointment, owners can schedule the visit directly on a participating dealer's website. Offering customers the ability to schedule maintenance at their homes or workplaces minimizes time loss and disruption, representing a convenience-driven service innovation, said Michel Poirier, vice president, aftersales and customer experience, Hyundai Motor America. This modern, seamless approach aligns with contemporary customer expectations for efficient and accessible service experiences."
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