Karen and Robert Lacey filed a federal class action in Idaho against Bitcoin Depot Inc., alleging the ATM network functioned as a pipeline for fraudsters. The couple claims scammers posed as Norton customer service representatives and FBI agents, telling them their accounts were tied to child pornography and illegal gambling investigations. Between August 9 and August 13, 2025, the scammers instructed them to deposit cash at Bitcoin Depot ATMs, and the fraudsters allegedly caused “FBI” wireless network labels to appear on their phones for months after the deposits. The complaint alleges Bitcoin Depot processed transactions “without meaningful intervention” despite warning signs such as first-time users making large cash deposits while on calls with unknown parties. It also alleges fees up to 50% per transaction and warning stickers that were “demonstrably ineffective.” After a crime complaint, Bitcoin Depot issued two $1,000 refund checks that allegedly did not cover fees collected.
"The lawsuit further alleges the company charges fees of up to 50% per transaction and relies on on-screen warning stickers - a safeguard the plaintiffs call "demonstrably ineffective". After Karen and Robert's son filed a federal crime complaint, Bitcoin Depot issued two $1,000 refund checks - an amount the lawsuit states did not cover even the fees the company collected."
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