Janet Engler, an 81-year-old veteran and teacher from Indiana, was shocked by a $12,000 water bill attributed to 8,000 gallons of usage. Despite her protests, utility company Indiana American Water indicated no meter issues. Unable to afford the bill, she planned to sell her house. Engler sought assistance from a plumber and local government officials, but her situation remains unresolved. Mayor Brandon Sakbun mentioned the city's limited authority over private utility firms, reflecting a common challenge for homeowners over utility billing disputes.
Janet Engler, an 81-year-old veteran, struggled with a $12,000 water bill, believing it was due to a meter fault; ultimately, she was forced to sell her home.
Mayor Brandon Sakbun acknowledged the city's limited control over private utilities, emphasizing the distress caused by exorbitant bills based on disputable usage data.
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