""If infrastructure data is incomplete, outdated, or disconnected from service workflows, AI can't reliably understand impact or provide accurate actions," explains Srini Raghavan, Chief Product Officer at Freshworks."
""By making deep discovery and dependency mapping native to Freshservice, we've redefined ITAM.""
Freshworks has transformed IT Asset Management in Freshservice by integrating continuous discovery, live dependency mapping, and AI-driven analysis. This new approach aims to eliminate data fragmentation across separate tools, linking infrastructure data directly to service workflows. The system continuously maps relationships between hardware, cloud resources, and applications, providing real-time insights during outages. Additionally, it offers predictive impact analysis for planned changes and detects configuration drift. Software Asset Management allows IT teams to reclaim unused licenses, enhancing visibility and reducing unnecessary spending.
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