Lizzie Matusov emphasizes the importance of social drivers such as trust, autonomy, purpose, and psychological safety in high-performing software teams at QCon San Francisco. While technical indicators like velocity measure output efficiency, social dynamics offer insights into the team's cultural foundation, which is vital for sustained performance. Matusov introduces the 'TAPPs' framework to analyze these social factors, suggesting that a balance of technical capabilities and positive social environments fosters continuous improvement and productivity in teams.
When a team has high trust - that is, they believe their teammates will reliably contribute and support the shared objectives - they are significantly more productive, Matusov said.
Technical metrics (like velocity or quality) focus on the efficiency and quality of the output, while social factors reflect the environment and culture that enable or hinder that output, she added.
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