"Black Friday is the ultimate moment of truth for the retail sector. The stakes are immense: smooth performance can lead to record profits, but even a brief period of downtime can be catastrophic for any major retailer, resulting in revenue loss and lasting brand damage. As this critical trading period is upon us, customers are looking for expertise to move beyond basic monitoring and achieve greater integration within their IT environment."
"Retailers are battling with frequent outages and downtime that severely impact their business, according to recent research. The median cost of high-business outages for retailers globally is $1 million per hour. In EMEA, more than one-third (35 percent) of retail organizations experience high-impact outages at least once a week. As such, finding an IT partner that can provide the right solutions to reduce these business risks is a high priority for many retailers."
Black Friday represents a critical period where system performance directly determines profits and brief outages cause significant revenue loss and brand harm. Customers seek expertise that moves beyond basic monitoring toward deeper IT integration and intelligent observability to ensure performance and business agility. Retailers face frequent, costly outages; the median global cost of high-business outages is $1 million per hour, and 35 percent of EMEA retailers report weekly high-impact outages. Partners must provide scalable, intensive peak-season support, align efforts to executive KPIs such as uptime and cart abandonment, and demonstrate measurable business value from transformation investments.
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