
"They warn stores are not legally required to accept exchanges or issue refunds unless the product is defective or was misrepresented. Since the rules vary, take a minute to check the store's website and read their policy before attempting a return. In some cases, stores will offer cash refunds, exchanges, or only store credit. Also, check if there's a restocking fee -- and we all know those dreaded return deadlines, so check those too."
"For big ticket items like electronics or appliances, read the product warranty. You may find that the manufacturer should be contacted if something goes wrong, instead of the retailer. Finally, watch out for return scams! Scammers may pose as third-party services who claim to take care of the return for you. You should follow only what the store's official website or documentation says to do. According to Adobe Analytics, holiday returns are expected to increase 25 to 35 percent this year."
Stores are not legally required to accept exchanges or issue refunds unless products are defective or were misrepresented. Return rules vary by retailer, so customers should check the store's website and policy before initiating a return. Refund options may include cash refunds, exchanges, or store credit, and some stores charge restocking fees or enforce strict return deadlines. For large purchases, review product warranties to determine whether the manufacturer or the retailer handles problems. Beware of return scams that pose as third-party services; follow only instructions on the store's official website or documentation. Holiday returns are projected to rise 25 to 35 percent.
Read at ABC7 San Francisco
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