Vehicle maintenance costs push business owners and fleet managers toward digital procurement during 2026, but buyer hesitation persists. The often-cited 'only 39% trust online parts' figure reflects perfect-score responses, not overall satisfaction. Survey data shows 39% rate parts 'very high' and 35% 'high', yielding nearly three-quarters positive experience. Counterfeit risk remains real: EUIPO estimates about €2.2 billion annual losses from counterfeit tyres and batteries. Avoiding digital channels increases costs and limits options; the practical solution is to source from verified suppliers and partners that guarantee supply-chain integrity to protect drivers and budgets.
"The headline statistic often circulating in industry whispers is that "only 39% of buyers trust online parts". However, a closer look at the numbers suggests this is a misinterpretation of consumer satisfaction tiers. According to recent surveys conducted by , the reality is far more positive. The data reveals that 39% of customers rate the overall quality of its parts as ' very high', while an additional 35% rate it as ' high '."
"This concern is backed by hard data. According to a recent report by the European Union Intellectual Property Office (EUIPO), the automotive sector loses approximately €2.2 billion annually due to counterfeit tyres and batteries alone. This statistic underscores a critical reality: the 'fear' of fakes isn't paranoia, but it is a rational response to a market flooded with illicit goods. The solution, however, is not to avoid digital procurement, but to choose partners who guarantee the supply chain."
Read at London Business News | Londonlovesbusiness.com
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