"I'm a frequent flyer, so I travel through Fiumicino a lot, and what has stood out is how inconsistent the instructions have been. On one arrival, after a Singapore Airlines flight, I told the officer directing people at the start of the very long All Passports queue that I am an Australian citizen and a permanent resident in Italy. I was then told simply to use the EU line, and I went through with no problem."
"On another recent arrival, with Turkish Airlines, I was stopped when I tried to do the same and was told to go back and join the All Passports queue instead. That queue took exactly 1 hour and 43 minutes."
"Before his next trip, Daniel wrote to Aeroporti di Roma, the company that manages Rome's airports, to ask which line he should use. Their reply: 'dovra utilizzare i varchi automatici come sempre.'"
Since the Entry and Exit System became mandatory on April 10th, international residents in Italy have reported longer wait times at airports. Many residents, including those without EU passports, are now required to use the 'All Passports' lane, leading to confusion and delays. Instances of contradictory instructions from airport staff have been noted, causing frustration among frequent travelers. One resident experienced a wait of over an hour and a half due to these new regulations, highlighting the impact on travel efficiency.
Read at www.thelocal.it
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