Sony's recent pre-order campaign for the Xperia 1 VII, offering complimentary WH-1000XM5 headphones, has been marred by widespread order cancellations. Numerous customers across Europe, including the Netherlands, Germany, and the UK, report that their orders were cancelled unexpectedly, with some receiving instructions to reorder after the headphone promotion ended. This has left many speculating on the underlying issues—ranging from possible system errors to a misjudgment of demand. Despite the cancellations, most users confirm successful shipments of products, intensifying concerns about the company's communication and service quality.
Many customers are finding out that their order is being cancelled without any prior notice or explanation.
Users are left wondering and speculating what the reason could be for the order cancellations.
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