Copenhagen's Deepdots, formerly Magic Feedback, raises €5.5M in seed funding led by Dawn Capital. The platform automates the analysis of customer feedback, offering scalable solutions that provide actionable insights with human-level accuracy. Its AI-driven approach allows for integration with tools like Intercom and HubSpot, assisting businesses in transforming feedback into strategic recommendations. Co-founders Nima Vali Rajabi and Francisco Arias emphasize their commitment to privacy and control through proprietary models. Notable angel investor Geeta Schmidt praises Deepdots for enhancing competitive advantage and customer satisfaction.
Deepdots is rewriting the book on how companies gain competitive advantage, improve NPS scores and win customers by transforming massive amounts of customer feedback into prioritised analysis and recommendations.
The unique focus that Deepdots has towards building a highly scalable solution with data lineage makes this one of the few AI native products that enterprises can rely on.
The platform handles feedback at scale and produces results with accuracy comparable to human review, reducing manual effort for customer experience and product teams.
Since then, we've continuously optimised our models, and today we're proud to deliver human-level accuracy, without compromising on privacy or safety.
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