"Numerous Redditors have expressed frustration with Chipotle's underwhelming portion sizes and inaccurate orders, with one post showing a bowl that was supposed to have double chicken but instead seemed to have half chicken."
"A Reddit thread created a graph showing how much less food overall comes in an online order compared to an in-person one, highlighting a significant discrepancy in portion sizes."
"Former employees have indicated that managers instructed them to use fewer ingredients in online orders, contributing to the ongoing complaints about portion sizes and order accuracy."
Customers have reported significant issues with Chipotle's online ordering system, including shrinking portion sizes and incorrect orders. Many diners suggest avoiding online orders due to these problems. Complaints on platforms like Reddit highlight instances of missing ingredients and discrepancies between online and in-person orders. A user even shared a graph illustrating the reduced quantity of food in online orders. This trend of skimping on ingredients has been acknowledged by former employees, indicating a longstanding issue with the chain's online service.
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