"Verizon has confirmed to customers in stores and online that its network is having an issue on Saturday. Many people have been unable to connect and make or receive calls for hours, while DownDetector's tracker peaked in the afternoon at around 3:30PM ET with more than 20,000 reports. Some customers report their service has continued to function throughout the day, so it's unclear what the cause is exactly."
"We are aware of a software issue impacting wireless service for some customers. Our engineers are engaged and we are working quickly to identify and solve the issue. Please visit our Check Network Status page for updates on service in your area. We know how much people rely on Verizon and apologize for any inconvenience. We appreciate your patience."
Verizon confirmed a network issue on Saturday that prevented many customers from connecting or making and receiving calls, while DownDetector recorded over 20,000 reports peaking around 3:30PM ET. Outage reports showed hotspots across multiple cities, but Verizon did not specify affected areas. Some customers reported uninterrupted service, making the exact cause unclear. The @VerizonSupport account acknowledged the problem but offered no restoration timeline. Verizon stated engineers are addressing a software issue and directed customers to a Check Network Status page for updates, apologized for the inconvenience, and asked for patience.
Read at The Verge
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