"The survey found that 68% of U.S. households reported Wi-Fi issues during the past year and 67% contacted their provider at least once. Eighteen percent experienced problems daily and an additional 20% experienced trouble weekly. Even those who pay to avoid problems have complaints: 72% reported connectivity issues, according to the press release. Seventy-six percent report weak or unreliable Wi-Fi in specific rooms. Bedrooms (35%) and home offices (24%) are the most common problem rooms."
"Fifty-one percent of consumers take matters into their own hands. Of these, 80% restart their routers and 27% purchase line extenders. This leads to solutions for 62% of cases. That, of course, leaves a lot of people with problems. Almost 39% had a technician dispatched to their home. This whittled down the Wi-Fi problems, but the survey found 20% of those visits failed to arrive at a solution. This can hit the service provider's bottom line."
68% of U.S. households reported Wi‑Fi issues in the past year and 67% contacted their provider. 18% experienced problems daily and 20% weekly. 72% of paid customers still reported connectivity issues. 76% report weak or unreliable Wi‑Fi in specific rooms, most commonly bedrooms (35%) and home offices (24%). 51% take action themselves; of those, 80% restart routers and 27% buy line extenders, resolving 62% of cases. 39% had a technician visit, with 20% of visits failing to solve the problem. 51% would switch providers if not quickly resolved; 34% would pay more.
Read at Telecompetitor
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